Shipping policy

Free Delivery for orders above ₹1999!

Thank you for shopping with Sozari. We are committed to delivering your orders safely and efficiently. Please review our shipping policy before placing an order.

  • Processing Time: 1–3 business days
  • Delivery Time: 3–7 business days
  • Tracking provided after dispatch
  • Shipping available across India
  • During peak seasons, promotional periods, or product launches, processing times may be extended.

Thank you for shopping with Sozari. We are committed to delivering your orders safely and efficiently. Please review our shipping policy before placing an order.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on Sundays or public holidays.
  • During peak seasons, promotional periods, or product launches, processing times may be extended.

Shipping Locations

Currently, Sozari ships across India.

For international shipping inquiries, please contact us at hello@sozari.com before placing an order.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Free shipping promotions may be offered on selected products or order values from time to time.

Estimated Delivery Time

Delivery timelines may vary depending on your location and courier partner availability.

Typical delivery estimates:

  • Metro Cities: 3–7 business days
  • Tier 2 & Tier 3 Cities: 5–10 business days
  • Remote Areas: 7–14 business days
    Orders containing custom-made, made-to-order, or handcrafted products may require additional business days for processing. This will be communicated via E-mail & Phone/WhatsApp.

Please note that delivery timelines are estimates and not guaranteed.

Order Tracking

Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable).

Customers can use the tracking information provided to monitor shipment progress.

Delays in Delivery

Delivery delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • Courier service issues
  • High order volumes

Sozari is not responsible for delays caused by third-party courier partners once the shipment has been handed over for delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address, phone number, or recipient name is provided, delivery delays or failed deliveries may occur.

Additional shipping charges incurred due to incorrect information may be the responsibility of the customer.

Damaged Packages

If your package arrives visibly damaged:

  1. Take photographs of the package before opening.
  2. Contact us within 48 hours of delivery.
  3. Share your order number and supporting photographs.

We will review the issue and assist you according to our Refund & Return Policy.

Lost Shipments

If your shipment appears lost in transit, please contact us at hello@sozari.com.

We will coordinate with the courier partner to investigate and provide updates.

Order Changes and Cancellations

Customers should contact us as soon as possible if they need to modify or cancel an order.

Once an order has been shipped, modifications or cancellations may no longer be possible.

Contact Us

If you have any questions regarding shipping, please contact:

SOZARI

Email: hello@sozari.com
Website: www.sozari.com
WhatsApp: +91 9310071930