Refund policy

We offer a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@sozari.com. Return requests must be approved before any item is sent back. Return instructions and the return address will be provided once your return request has been reviewed and approved.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at hello@sozari.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

To report a damaged or incorrect item, please email hello@sozari.com within 24 hours of delivery and include clear photos of the product and packaging.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

* Products that have been used, installed, altered, or damaged after delivery.
* Custom-made, personalized, or special-order products.
* Clearance, sale, or discounted items.
* Gift cards.

If you have questions about whether your item is eligible for return, please contact us before placing your order.

Exchanges

We currently do not offer direct exchanges. If your return is approved, you may place a new order for the desired item after the return process is completed.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws.

The item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 7–10 business days. Please note that processing times may vary depending on your bank, card issuer, or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@sozari.com.