Refund & Cancellation Policy

We want you to be satisfied with your purchase from Sozari.

Order Cancellation:
Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.

Damaged or Defective Products:
If your product arrives damaged or defective, please contact us within 48 hours of delivery and provide photographs of the issue.

Returns:
Products must be returned unused and in their original condition and packaging.

Refunds:
Approved refunds will be processed to the original payment method within 7-10 business days after inspection and approval.

Non-Returnable Items:
Customized or made-to-order products may not be eligible for return unless they arrive damaged or defective.

For return or refund requests, contact "hello@sozari.com."