FAQ
What is Sozari?
Sozari is a lifestyle brand inspired by nature, offering carefully selected décor and utility products designed to bring beauty, functionality, and comfort into everyday living.
Where do you deliver?
We currently deliver across most locations in India. Delivery availability may vary depending on your PIN code.
How long will my order take to arrive?
Orders are typically processed within 1–3 business days and delivered within 3–10 business days depending on the destination.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS so you can monitor your shipment in real time.
What payment methods do you accept?
We accept:
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Digital Wallets
- Cash on Delivery (only when applicable)
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery may be available for selected locations. Additional COD charges may apply.
Can I cancel my order?
Orders may be cancelled before they are processed or shipped. Please contact us as soon as possible if you wish to cancel an order.
What is your return policy?
Please refer to our Refund & Cancellation Policy page for complete information regarding returns, refunds, and exchanges.
What should I do if I receive a damaged product?
If your product arrives damaged, please contact us within 48 hours of delivery with clear photos and your order number. Our team will review the issue and assist you promptly.
How can I contact Sozari?
We’re always happy to help.
📧 Email: hello@sozari.com
📱 Phone & WhatsApp: +91 9310071930
Can I share feedback about my purchase?
Absolutely! We love hearing from our customers. Your feedback helps us improve and grow. We may also feature your stories and experiences on our social media pages with your permission.
Thank you for being part of the Sozari community. 🌿